It’s Good to be Back

It has been awhile since I’ve posted here and it’s good to be back!

2015-08-17 08.20.25The last six weeks have been an absolute whirlwind.  During that time, I was offered the chance to manage Winnipeg’s newest hotel, the Alt Hotel Winnipeg.  It is a cool, funky hotel, right in the heart of downtown Winnipeg and even better, filled with an amazing
team of service minded people.  On day one, I walked into an office filled with balloons and a lovely handmade card, signed by the entire team.

I’m proud to report our service team members are as committed to providing the same warm, friendly welcome to our guests (without balloons in their rooms of course!)

montrealA few weeks ago, I flew to Quebec to meet our corporate team members in Montreal and Quebec City and met and visited the Alt and Germain Hotels in those cities.

The team in at Alt Griffintown welcomed me with a lunch on the patio overlooking their lovely city.  I have met many lovely people at Groupe Germain and look forward to meeting more.

IMG_0054And then (yes, there is more!) my husband I travelled to BC to visit Amy who is once creating interesting and exciting life stories.  We spent a few days in Victoria before heading up to Quadra Island, where she has been living and working since May.  Quadra Island is a lovely, laid back community where cellular service and Wi-Fi is sporadic at best. We went for long walks, sail boat rides (Amy had discovered a passion for sailing!) and a wildlife zodiac tour that allowed us to view orcas, humpback whales, dolphins, sea lions, seals, porpoises and a black bear all in their natural environment. Truly incredible.  In October, Amy flies to Thailand and will be travelling until ???.  And yes, I did cry when she hugged me after dropping us off at the airport. (When did I get old enough to have children old enough to drop me off at an airport?!)

So long story short, I feel I am now finally starting to settle into a routine. The whirlwind is dying down and I look forward to reconnecting with all of you. Happy Friday!

Don’t Blink

redflower2The last two weeks have been incredibly busy and in amongst all that busyness, were moments of reflection and learning.

I, along with my husband, my brother and my brother’s wife, spent a lot of time helping my parents prepare for a year long visit to Newfoundland.  Mom and dad sold their house and then had to decide what to do with all the stuff that accumulates over the years. Some would go into storage to await their return. Some would go to Newfoundland with them and some would either be donated or sent to the trash.

As mom was sorting through her beloved books, I learned she loves poetry.  How did I not know that, after all these years?  It makes me wonder what other interesting tidbits of information I don’t know about people near and dear to me.

And why did it take this significant move for me to find the time to spend all those many hours with my parents?  If I could make the time now, it meant I also had the time before even if it seemed I didn’t.

As I gave my parents one long last hug before they hit the road, mini-van piled high with personal treasures, it hit me that not only are my parents no longer close by, both my children are also far away.  Amy is working in BC and already has her ticket purchased for Thailand, her jumping off point for her next travel adventure.  Erik is working in Baffin Island.  From a purely selfish perspective, I’m thankful he will be home soon.  It seems like just yesterday these two young adults were babies.

The flower picture used in my post this morning is from a plant my sister-in-law gave us when we moved into our new home.  There were no blooms for months and then one day, I  noticed a bud and a few days later, woke up to this beautiful red bloom. The next day, it was gone.  The plant blooms for one day only and perhaps that is my lesson in all of this.

Kenny Chesney sings “Don’t blink.  Times goes by faster than you think”.  We don’t know how long those near and dear to us will be close by. We need to stop being so busy and take the time to enjoy family and friends. Go for walks or just sit and talk. It will be time well spent.

‘Customer Service from the Inside Out’ Published!

McNallyThe process of writing a book took much longer than anticipated.  Then publication was delayed due to life changes but finally, ‘Customer Service from the Inside Out’ is printed and published.

The book is written for business owners and managers who understand that great service happens when they create an environment that supports their team and includes their team in developing a long-term service strategy.

This process has been an adventure.  There have been challenges and frustrations.  But in the end, I learned a lot. Thank you to the many wonderful people who supported me on this journey.

Click here for more information.

Here’s to a New Year of Daring, Trying, Mistakes and Learning


I loved this quote when I saw it.  Mistakes means we are moving, trying new things, taking risks. Here’s to a year of getting some things right and to learning and growing when we make a mistake.  Happy New Year!

Less Stress For The Holidays

Read this and am now heading out the door for my hot yoga session. This year, I made the decision to make sure that I didn’t put me on the back burner in order to get through a ridiculously long to-do list. What are you doing to take care of you this holiday season?

Practical Practice Management


How did the Holiday Season sneak up on us so quickly this year?  With only 13 shopping days left until Christmas Eve I have found myself more behind in planning this year than any prior year, what happened?

I have not purchased one gift yet!  As I reflected on this I realized I have been pretty busy the past several months and time just slipped away from me.  Since I cannot turn back the clock there is nothing I can do about having only 13 days left to shop.

I began to get a little overwhelmed last night when it dawned on me how close the Holidays are and today we are going on a wonderful outing with our office to celebrate the season together.

I made the decision that I am going to have to lighten up, kick back and enjoy every moment of these next few weeks.  Most Holidays…

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