The Book is Almost Done!

Customer Service from the Inside Out is almost done!  Huge thanks to Kimb Tiboni Manson for the cover design.  A copy is printed off and posted on the wall in front of me to provide the occasional extra kick- in- the- butt motivation to keep writing when all I want to do is take a break and grab a cup of coffee or glass of wine, depending on the time of day of course!

Creating a customer service strategy is not easy.  It takes time, it takes effort and it takes commitment. This book is intended as a resource for companies willing to work hard and make the commitment necessary to earn a loyal fan following.

In conjunction with the book, a two day-workshop is also being introduced.  ‘Customer Service from the Inside Out’ (go figure!) is designed for business owners and leaders determined to be the best they possibly can be from a customer service perspective.  A copy of the book will be included in the registration fee.  The new workshop is being launched right here in Winnipeg December 3 & 4 as part 2 of a workshop double feature.  Click here for more information.

Oh … and while I’m engaged in shameless self-promotion, check out the fabulous new information sheet Kimb put together for me, promoting my speaking / facilitation services.  She does great work!

Have a wonderful weekend everyone.  I’m going back to writing a book …