Moving from “meh” to Wow!

My husband and I, along with some friends are getting ready to start day 3 of our Vancouver vacation and we are having a fabulous time.  So far, we braved the Capilano Suspension Bridge, the Cliff Walk and the Tree Top Adventure.  We rented bikes and explored Stanley Park, walked along the Seawall and took a short water taxi to Granville Island.  All in all, a wonderful experience.

Which may make you ask “So, where’s the “meh””.  It’s related to the hotel we are staying at. The product has not disappointed. We are in a two room, two bath suite in downtown Vancouver. The view from our window is spectacular.  It’s the service that is “meh”.  When we arrived on Saturday, the gentleman behind the desk wasn’t rude, but neither did he say or do anything to make us feel particularly welcome.  There was no “Welcome here”, no offer to provide information on things to see and do while in Vancouver. Directions to the elevator and information about the hotel amenities was delivered in a “I’ve said this 1,000 times already” forgetting that for us, it was the first time we’d heard it.

The second bathroom does not have a hair dryer, a problem that needed to be remedied as there are two women needing a hair dryer and the one there is in the suite, is bolted to the wall.  The promised second hair dryer has yet to arrive.  Are we managing?  Yes. Is it an inconvenience?  Yes.

There is a lot to see and do in Vancouver that we simply won’t have time to see and do.  Tomorrow morning, we rent a car and head two hours east to attend a friend’s wedding.  That means we just may have to come back to Vancouver someday. There is nothing this hotel has done to make me refuse to stay here. They also haven’t done anything to make me call them first.

There are a lot of hotels in downtown Vancouver that offer many of the same amenities as this one does.  I wonder which ones also provide a level of service that doesn’t settle for “It was ok” and instead works to achieve “You gotta stay there!”