How Customer Service is Like a Crime Show

I confess … I love crime shows.  Criminal Minds, Elementary and CSI.  Something about the search to put the bad guys away and make the world a little safer, one criminal at a time, intrigues me.

So what does that have to do with customer service, you ask?

Customer service professionals have the opportunity to make the world of the people they interact just a little bit better, one customer at a time.  How cool is that?!

Don’t you just love when you walk into a business and are greeted by someone who seems to truly love what they do? They exude positive energy, they have a bounce in their step, they smile, and they see you instead of just another customer.

Knowing how how to meet or exceed a customer’s expectations can be a bit of a mystery sometimes.  These dedicated customer service professionals ask questions, watch for clues and do everything in their power to figure it out.

Every day they come to work seemingly determined to make their customer’s day brighter and their co-worker’s day brighter.   Yup .. that is pretty amazing.

Have you ever met one of these amazing people?  Please give him or her a shout out here or on my Facebook page.