A fisheye image of a nerdy woman looking sideways.
Published by Laurie Barkman
Laurie Barkman is a service expert. She has been working in the hospitality industry for over twenty five years, starting off as a food & beverage server at Boston Pizza. Since then, she has also been the Director of Sales & Marketing for a national hotel company, to Director of Training & Professional Development for a national hotel company, business owner, General Manager at two boutique hotels and published author. Along the way, she has seen the impact that excellent customer service, both internal and external, has on a business. Her mission is to create positive, customer-centric work environments that service professionals and customers want to be associated with. Laurie is fun, she is dynamic and she is a firm believer that by far the majority of people want to be great at what they do, but they’re just not always sure how to do that. View all posts by Laurie Barkman