Taking Care of Unfinished Business

ChecklistHave you ever had one or two unchecked items on your “what I’m going to do some day” list?

And then everyone once in a while, the opportunity comes up to check off of as complete one of those items on the “unfinished business” list.

I have worked in the service position for over 25 years.  I started waiting on tables at a Boston Pizza, with the sole intent of being there only until I had put myself through university to get a real job.  It turned out, I loved the industry and have been there pretty much ever since, in a variety of roles. But the one role I hadn’t taken on before starting my own training business was general manager.

And then last month, the opportunity came up to manage a new, beautiful, trendy boutique hotel in Winnipeg and I knew that this was my chance to work with and lead a strong, committed service team. Today was day one and from the moment I walked into the Mere Hotel, I knew choosing to put my training and consulting business on hold was the right decision.

Therefore, Servicedge Training & Consulting is part of my past. However, I will be continuing to post on customer service, my book “Customer Service from the Inside Out” is going to print next week and I will still be taking on the occasional speaking opportunity.

Thank you for taking the journey with me so far.  I look forward to continuing this journey with you.

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