Happy is a fluffy word. It’s not a word that is used very often in business settings. In business, we like to use important sounding words like engagement, return on investment, bottom line revenues, core competencies, best practices, leverage and buy-in.
Happy is for children. Happy is for kindergarten, although even that seems to be disappearing in our continuous quest to maximize all learning opportunities. Play time and nap time are wasted time.
Many companies don’t measure happy, which is unfortunate, because corporate sounding or not, happy matters.
Happy employees = happy customers
Think about someone you know who is perpetually unhappy. Now think of someone you know who is happy. Who accomplishes more on any given day? Who comes up with innovative ideas more often? Who looks at challenges as opportunities to explore as opposed to something to avoid? Who do you spend more time with? Who would you like to spend more time with?
Your customers also like to be around happy people. Unhappy employees drive customer away. Happy employees bring them back.
So how can you increase the happiness quotient at work? It’s not all about the money. Margaret Heffernan says “Recent research into happiness demonstrates that the happiest people aren’t those with the most money but those with a sense of purpose – a sense that they are contributing to something bigger than themselves.”
Happiness and purpose: How can you make work about more than work? What purpose does your business serve? Is it only about making money or is it about making the lives of your customer better in some way? Does each individual on your team know how they contribute to that purpose?
“Have fun, do good and the money will come.” – Richard Branson
Happiness and play: Bring play back to work! Work should be fun. Opportunities for play bring your individual team members together. It helps them get to know each other. It provides an opportunity to laugh together. Those opportunities create connections and connections create community, something bigger than just us.
Happiness and accountability: Those two words really don’t seem to go together, do they? And yet, when everyone understands your company’s purpose, their individual purpose and the purpose of those around them, they are more willing to hold themselves and those around them accountable. That increases the chance that your company’s purpose will be met.
Happiness and kindness: What if you made it a habit to do or say something kind to someone on your team every day? Perhaps that will start a chain reaction of random acts of kindness. When people start looking for ways to be kind to each other, increased happiness is sure to follow.
Happiness is important. Is there something you are doing to increase the happiness levels at your business? If so, please share.