Customer Service from the Inside Out is almost done! Huge thanks to Kimb Tiboni Manson for the cover design. A copy is printed off and posted on the wall in front of me to provide the occasional extra kick- in- the- butt motivation to keep writing when all I want to do is take a break and grab a cup of coffee or glass of wine, depending on the time of day of course!
Creating a customer service strategy is not easy. It takes time, it takes effort and it takes commitment. This book is intended as a resource for companies willing to work hard and make the commitment necessary to earn a loyal fan following.
In conjunction with the book, a two day-workshop is also being introduced. ‘Customer Service from the Inside Out’ (go figure!) is designed for business owners and leaders determined to be the best they possibly can be from a customer service perspective. A copy of the book will be included in the registration fee. The new workshop is being launched right here in Winnipeg December 3 & 4 as part 2 of a workshop double feature. Click here for more information.
Oh … and while I’m engaged in shameless self-promotion, check out the fabulous new information sheet Kimb put together for me, promoting my speaking / facilitation services. She does great work!
Have a wonderful weekend everyone. I’m going back to writing a book …