- Talk … a lot. They have answers to every question.
- Keep lists, sometimes on paper, definitely in their mind, of all the things the people on their team are doing wrong. Their list of things team members are doing right is much shorter and rarely heard.
- They play by their own rule book. For some reason, the list of employee infractions does not apply to them. These leaders do not hold themselves to the same high standard or they give excuses for their lapses. “I have so much on my plate, I simply can’t take care of those details.” “I’ve paid my dues and now it’s time to reap the reward. They’ll get their turn.”
Some leaders say, “Our customers are important. Treat them with respect” but then roll their eyes and speak disrespectfully about those same customers.
Some leaders say, “Be kind and respectful with your co-workers” but then turn around and bash their own employees. They never listen, they just don’t get it, they should just be glad they have a job, I wish they’d stop their griping …
It’s a basic parenting concept. If you want your child to act in a certain way, model the behaviour you expect. Actions must support words. Actions speak louder than words. If you tell your child not to steal but then bring office supplies home from work, the message that will come out loud and clear is that it’s ok to take things that are not yours.
If you want your employees to show up on time, show up on time. If you want your employees to be kind and thoughtful, be kind and thoughtful. If you expect your employees to handle the tough calls in a timely manner, handle the tough calls in a timely manner.
No double standards … practice what you preach.