The Trust Factor

Lately, I’ve been thinking about the trust factor. There are lots of things that play into that sometimes elusive quality known as trust.  When it comes to building relationships at home or at work, honesty and transparency are necessary.

We’ve all heard the expression “talking out of both sides of his mouth.”  It could be telling someone in public how valuable their contribution is and then behind their back, putting them down or taking credit for their work.

Sometimes the motive may not be spiteful or self-serving; it may be due to fear or hesitancy about breaking bad or disappointing news.  While delivering bad news is never fun, hiding it is not the answer.  Not letting someone know that they are not performing to standard takes away their opportunity to grow.  Keeping important news away from your team because you don’t want to worry them is disrespectful and takes away their opportunity to help identify possible solutions.

No matter what the motive, when our message changes based on who we are talking to, we lose credibility.  We lose the respect of people around us. We lose their trust.

I’m learning to appreciate the wisdom of Dr. Seuss more and more.  Dr. Seuss really said it best.  “I meant what I said and I said what I meant.”  While not always easy, when we are known for being honest and transparent, we earn the trust and respect of people around us.

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